Website Care Plans.
Effective Websites require regular attention to Security, Backups, Software Updates, and of course… your Strategy.
When you are on a Website Care Plan, you’ll have our dedicated team of experts to support and grow your business.
Basic
- Premium Hosting
- Monthly Software Updates (WordPress, Plugins, Themes)
- Security Monitoring
- Comment Spam Filtering Included
- Uptime Monitoring
- File Backups
- Database Backups
- Priority Email Support
- Hack Free Guarantee *
- Emergency Support **
Premium
- Premium Hosting
- Monthly Software Updates (WordPress, Plugins, Themes)
- Security Monitoring
- Comment Spam Filtering Included
- Uptime Monitoring
- File Backups
- Database Backups
- Priority Email Support
- Hack Free Guarantee *
- Emergency Support **
- UNLIMITED Content Management Support ***
Elite
- Everything From Premium
- Priority Phone Support
- 1 Hour Strategy & Consulting (bi weekly 30 minutes or monthly 1 hour)
- Heatmap Testing and Analysis
- A/B Testing and Analysis
- Update Recommendations
- Up to 4 hours Development & Implementation
* In the unlikely event that your site is compromised, we’ll fix it at no extra cost to you.
** Available during non-business hours for emergencies; weekend hourly rate applies to work completed during non-business hours after the first hour. Regular hourly rate applies for work completed during business hours.
*** Individual tasks are limited to approximately 30 mins each but there’s no limit on the number of tasks you can send. If we estimate a task to take more than 30 minutes, we’ll let you know and give you a time and cost estimate to complete.
Website Discovery
$1250/basic | $3000/complex
If we did not build your website, we’ll first need to go through a Website Discovery to become familiar with it. We’ll perform an analysis of site setup, including theme, plugins, database and structure, how it was built, and any potential issues that can arise. Most importantly, you’ll receive a report of our findings with a status of your site, recommendations on what could be improved, and what is working well.
An award-winning HVAC marketing agency focused on your needs. Are we a match?
We would love the opportunity to work with you, but we understand that you may have some additional questions. This quick Q&A covers a lot of the basics. If you have any additional questions, don’t hesitate to reach out.
What happens if my website goes down, is hacked, or breaks?
In the event that your website has a major issue, we will be there to get it fixed and back online. Our hack free guarantee doesn’t mean that it’s impossible for your site to get hacked. It means we will do everything within our power to prevent it and be able to restore it quickly if it does.
What is actually covered under UNLIMITED Content Updates?
Content update requests and small design improvements are the most common requests, however just about anything that can be done in less than 30 minutes per task is free game. Many of our customers use this as a way to debug problems, ask how-to questions, etc. But please be aware that requests for new features and functionality to your website will likely result in a formal proposal, as those commonly go over the allotted 30 minutes.
What if I need more support time/hours?
If you need support above and beyond what is covered under our ‘Unlimited Content Updates”, we will submit a time estimate for you to approve separately from your care plan. If approved, we will schedule a block of time for this work to be completed and it will be billed at our standard hourly rate.
How do the strategy calls work?
Email is our preferred form of communication and provides the quickest response. However, we know brainstorming and strategy works best on the phone or on a video call. The calls are either 30 minutes twice a month, or 1 hour once a month. During the strategy calls we will work together to identify areas of your website and strategy that can be improved, and come up with a list of action items for our team and yours. These consultation calls are reserved for our Elite care plan customers.
Can I really cancel any time?
While we would be sad to see you go, we know that financial needs weigh on many decisions and we do not want to lock anyone in to a long term contract. Our care plans are paid in advance each month, which allows you to opt out of any future payments and cancel your service at any time.
